Your trust matters

Privacy Policy

Last updated: 2 June 2025

Sahar Hijazi Naturopathy (ABN 18 504 691 590) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and manage your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Information We Collect

We may collect the following personal and health information:

• Your name, email address, phone number, and contact details
  
• Date of birth, gender, and occupation
  
• Health history and current health concerns
  
• Notes from consultations and naturopathic treatment plans
  
• Payment and billing information
  
• Any other information you provide when communicating with us or using our services
  

How We Collect Your Information

We collect personal information when you:

• Book a consultation online or in person
  
• Complete an intake form or health questionnaire
  
• Engage in a discovery call
  
• Contact us via phone, email, or our website
  
• Subscribe to our newsletter
  
• Visit our website (cookies and analytics may track your visit)
  

How We Use Your Information

We use your information to:

• Deliver naturopathic consultations and personalised health services
  
• Communicate with you about your appointments or treatment
  
• Send newsletters and health-related updates (you can unsubscribe at any time)
  
• Process payments via Stripe
  
• Maintain accurate health records
  
• Meet legal and regulatory obligations
  

We will never sell or trade your personal information to third parties.

Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Your data may be stored securely in digital form and protected with secure platforms and encryption.

Third-Party Services

We may use secure third-party services such as:

• Stripe for payment processing
  
• Email providers for newsletters and client communication
  
• Website and booking platforms that may use cookies or analytics tools (e.g. Google Analytics)
  

These third parties are required to handle your data in accordance with privacy laws.

Marketing and Newsletters

We may occasionally send newsletters or updates about our services. You can opt out at any time by clicking the unsubscribe link in the email or contacting us directly.

Cookies and Website Tracking

Our website uses cookies to improve your experience and track how it's being used. This may include data collected via analytics tools such as Google Analytics. You can adjust your browser settings to manage or block cookies if you prefer.

Your Rights

You have the right to:

• Access your personal information
  
• Correct inaccurate or outdated information
  
• Withdraw your consent at any time
  
• Ask questions or raise concerns about how your data is used
  

To make a request, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch: